Any item returned to us under warranty will, at our option, be replaced or repaired. Under Australian law we must comply with the Trade Practices Act and state anf federal government legislation. The Trade Practices act provides certain responsibilities for the supplier and the purchaser. Further information can be found at the following government web sites. www.consumersonline.gov.au and www.fairtrading.nsw.gov.au
Wear and tear is not a defect. It is reasonable to expect an item to wear out over a period of time.
Red Stitches is committed to trading in accordance with Australian state and federal consumer laws and will uphold any consumer rights under these legislations.
Red Stitches guarantee all products to be free from defective materials and workmanship. Should an item be defective we will repair or replace the item or refund the purchase price of the item. Red Stitches guarantee all products to be free of debt and title to the goods is transferred to the customer at time of delivery and upon payment in full.
Please note that dertermination of a defect is at the discression of the product manufacturer